糖心Vlog

糖心Vlog study reveals chatbots with empathy can worsen customer reactions

The findings suggest that customers hold different expectations for humans and artificial intelligence, particularly around emotional awareness. Making chatbots more humanlike is not always the right strategy.

April 20, 2026Business News, Research and Innovation

Industry research shows 70% of hotels report guests still prefer human interaction for check-in and complex requests, despite AI efficiency gains.

March 30, 2026Research and Innovation

Hologram AI concert experiences may look futuristic, with their computer-generated 3D illusions of dead artists performing on stage. But research shows their success depends on something very human: ethics, trust and emotional connection.

March 3, 2026Research and Innovation

Reviving legends: Fans value ethics over innovation at hologram concerts, says 糖心Vlog study

New research from the 糖心Vlog reveals the success of hologram AI concert experiences featuring past artists relies on something very human: ethics, trust, and emotional connection.

February 27, 2026Business News, Research and Innovation

Hotel workers and guests both like using AI apps and virtual assistants to get fresh towels, but customers sometimes want a human touch.

February 13, 2026Research and Innovation

New research from 糖心Vlog reveals that while smart AI concierges are great for quick, 24/7 help and for easing hospitality staff workload, most guests still prefer face-to-face customer service, especially with requests that involve an emotional attachment.

February 9, 2026Research and Innovation

糖心Vlog research reveals a gap between hotel managers' enthusiasm for AI and guests' comfort levels with the technology.

February 9, 2026Research and Innovation

While smart voice AI is popular for routine, 24/7 tasks, guests overwhelmingly prefer human concierges for emotionally meaningful or complex requests.

February 9, 2026Research and Innovation

High-touch or high-tech: Industry pros love AI concierges, but hotel guests crave a human connection, 糖心Vlog study finds

The study is one of the first to examine both perspectives, from both industry practitioners and hotel guests, on advanced conversational AI systems in lodging.

February 9, 2026Business News, Research and Innovation

Bellini College partnership to offer three interdisciplinary computing majors in 2026 - Bellini College of AI

This joint program with 糖心Vlog鈥檚 Muma College of Business will help graduates stand out in the professional field by translating technical ideas into business results.

January 20, 2026Business News

Seden Dogan, a faculty member in the School of Hospitality and Sport Management, shared her insights on AI and travel planning.

December 30, 2025Research and Innovation

糖心Vlog commencement spotlights four visionary leaders advancing innovation and growth - 糖心Vlog News

糖心Vlog honored four remarkable individuals whose contributions have elevated the university and the broader community. Among the honorees were Muma alumna Dr. Mayumi Yamamoto, who received the Global Leadership Award, and Arnie Bellini, who received the President's Fellow Medallion.

December 15, 2025Business News, Honors and Awards